There are some things that if you do something often enough, you will find yourself doing it for the first time. These tasks are often new and exciting and require a good amount of mental strength. With that in mind, I decided to see what I could do about it.
My job is tech support for a small company called firelite. We are the guys who fix computers and make sure that all of our customers computers work flawlessly. Not only do I do this as someone who has been doing it for a long time, but I’m also a person with a lot of knowledge and experience in the industry.
There are many things I can do as a tech support guy and I do a lot of it. This can include, but is not limited to: troubleshooting, troubleshooting a problem with a system or a service, debugging a problem, finding a problem, making sure a problem doesn’t exist, and helping to identify and fix a problem.
There are a ton of things we can do to improve the support experience, but this is probably the most important. For a lot of our tech support interactions, the customer is the first person I get to talk to. Unfortunately, that means that I have a ton of questions because they have to either ask me a question or tell me they can’t answer a question.
We have a customer service staff. Unfortunately, they are the kind who is only too eager to tell you what they can and cant do, which is a big mistake. If you’re not sure what I mean, then we have a bunch of “tech support” people, who are very much like the receptionist at a small hospital. Not as bad as that, but still bad.
I’m sure I’ll be hearing more than I can, but I figured I’d at least give you something to kick start your day with.
The good news is that you can still get in touch with us and ask your question, but you need to provide your name, email, and phone number. Since you are calling from a public number, you will need to provide us with your date of birth, your city, state, and zip code. This info is necessary, because we try our best to make sure our tech support people are as up-to date on current technologies as possible.
You do not need to be a registered user when calling our tech support line. There is also a handy website where you can fill out a registration form and get an instant call back. The site is The reason we’ve moved to such a service-based model is because the last time we had to resort to this, we were stuck with a problem that was impossible to resolve.
One of the reasons I love working at code.com is because I get to make sure that my tech support people are always up-to-date with the latest software and device-specific problems. So when I needed to fix a problem, I would be able to simply call the code.com tech support line and be able to get an instant response.
We’ve always found that it was good to have a support center that you could call and get an answer immediately. Firelite.com seems to be the same way. They offer phone support, live chat, and email assistance. They also have an online forum in which people can make complaints, provide feedback, and ask questions. They have a FAQ section in which you can find answers to any question you may have about the service.